Please allow 5-7 business days for processing each order.

FREE STANDARD SHIPPING POLICY

1. Free shipping over USD $19.00(US/CA)
2. Free shipping is calculated before shipping fees.
3. Limited to standard shipping.
4. Automatically apply without coupon code.
5. Please be aware that we have no control over the shipping process as shipments can occasionally be delayed due to unforeseen circumstances.

TRACKING INFORMATION.

You can track your package directly on the TRACK ORDER option with your email address.

 Returns & Refunds Policy

At Size Glasses, we're confident you'll love your new glasses. However, if something isn't perfect, our straightforward policy ensures a smooth resolution.

1. Quick Order Changes & Cancellations

• •Need to adjust? Contact us immediately: support@sizeglasses.com
• •Cancellation Window: Cancel your order within 6 hours of placing it.
• •After 6 Hours? Once processing starts, cancellations aren't possible. If unsatisfied with your delivered order, use our return process below.

2. 30-Day Free Returns for Defective Products

Eligibility:

• •Full refund (100%) within 30 days of delivery for verified material or workmanship defects (e.g., broken frames, lens defects, peeling coatings).

Conditions:

• •Item must be unused, unworn, and in original packaging (including all accessories).
• •Proof of defect (photos/videos) may be required.

Process:

1. 1.Contact us at support@sizeglasses.com with your order number and defect details.
2. 2.We'll provide a free return shipping label (if applicable) and a Return Authorization (RA) Number.
3. 3.Once received and inspected, your refund will be processed within 3-7 business days.

Non-Defective Items:

• •If the product has no defects, we do not accept returns but offer one free exchange within 30 days.

3. 30-Day Free Exchange (Any Reason)

Flexible Exchanges:

• •Exchange your item for any reason (e.g., style, fit, preference) within 30 days of delivery.

One-Time Free Exchange:

• •Each eligible order qualifies for one free exchange.
• •Subsequent exchanges may incur shipping/restocking fees.

Conditions:

• •Item must be unworn, undamaged, and in original packaging (including all accessories, tags, and cases).

How to Request:

1. 1.Email support@sizeglasses.com with your order number and exchange preference.
2. 2.Return the original item using our prepaid label (free exchange) or self-ship (customer-paid for repeat exchanges).
3. 3.Choose a replacement of equal or higher value (price differences apply).

Note: Exchanges due to our error (e.g., wrong item shipped) are always free and unlimited.

4. 365-Day Warranty Coverage

What's Covered?

• •Frame issues (breakage, hinge problems, peeling finishes)
• •Lens defects (peeling coatings, cracks, optical flaws)
• •Workmanship errors (loose screws, misaligned frames)

What's Not Covered?

• •Damage from accidents, drops, or improper care
• •Normal wear and tear
• •Loss, theft, or unauthorized repairs
• •Incorrect personal prescription (unless our error)

How to Claim?

1. 1.Email support@sizeglasses.com with:
   • •Order number
   • •Photos/videos of the defect
   • •Description of the issue
2. 2.We'll assess within 48 hours
3. 3.Choose replacement or full refund

Peace of Mind, Guaranteed.

Note: Warranty applies only to the original purchaser with proof of purchase.

You can always contact us for any return question at  support@sizeglasses.com.