RETURN & REFUND

Your Satisfaction Guaranteed: Clear Returns & Refunds Policy

At Size Glasses, we’re confident you’ll love your new glasses. However, if something isn’t perfect, our straightforward policy ensures a smooth resolution.

1. Quick Order Changes & Cancellations

  • Need to adjust?  Contact us immediately: glassessize@gmail.com
  • Cancellation Window:  Cancel your order within 6 hours of placing it.
  • After 6 Hours?  Once processing starts, cancellations aren’t possible. If unsatisfied with your delivered order, use our 14-Day Return process below.

2. Hassle-Free 14-Day Returns (Any Reason)

  • Changed your mind? Return items for any reason within 14 days of delivery.
  • Easy Qualification: Items must be:
    • Unworn & Unused: In pristine, brand-new condition.
    • Complete Packaging: Original packaging, cases, cleaning cloths, tags, and all accessories.
    • Flawless: No marks, damage, or alterations (e.g., no lens scratches, frame adjustments, or bent hinges).
  • Start: Email us first at glassessize@gmail.com for a Return Authorization & instructions. Never ship back without this!

3. Transparent Refunds

  • Processed Fast: Refunds issued within 3-7 business days of receiving & approving your return.
  • Method: Refunded via your original payment method.

How Much Will You Receive?

Refund Type Non-Prescription (Sunglasses/Readers) Prescription Glasses Notes
Full Refund (100%) ✅ Yes ✅ Yes Only for verified manufacturing defects covered by our 365-Day Warranty (see below). Includes original shipping cost.
Partial Refund 85% of item price 70% of item price For change of mind, fit, style, etc. (non-defect returns).
Original Shipping Cost ❌ Not Refundable ❌ Not Refundable (Unless return is due to our error/defect)
Return Shipping Cost Customer Responsibility Customer Responsibility (Unless return is due to our error/defect)

Why Partial Refunds for Non-Defect Returns?

  • Processing & Restocking: Covers significant costs for inspection, sanitization, repackaging, and restocking items to ensure they are like-new for the next customer.
  • The Prescription Factor: The 70% refund reflects the custom, non-resalable nature of prescription lenses. Once crafted specifically for your vision needs, they cannot be resold to another person.

4. 365-Day Manufacturing Warranty (Peace of Mind)

  • Coverage (365 days from delivery): Defects in materials or workmanship. Examples: Frame breakage under normal use, peeling lens coatings, or lens cracks stemming from manufacturing.
  • Full Support: Qualifying issues get a 100% refund or replacement (your choice), including original shipping costs.
  • Not Covered: Damage from:
    • Accident, misuse, neglect (e.g., sitting on, dropping).
    • Improper care (exposure to extreme heat/chemicals).
    • Normal wear & tear (minor scratches from use).
    • Loss.
    • Unauthorized repairs/modifications.
    • Personal preference issues (style, fit adjustments you made).

Warranty Claim Process:

  1. Contact us immediately: glassessize@gmail.com.
  2. Provide details, photos/videos clearly showing the suspected defect.
  3. We'll review and guide you through repair, replacement, or refund options.

5. Starting a Return or Warranty Claim is Simple

  • Step 1: Contact Us!
  • Step 2: Follow Our Instructions:
    • We’ll provide a Return Authorization (RA) Number and the correct return address.
    • Always ship with tracking/insurance! We are not liable for returns lost in transit.
  • Step 3: Ship & Wait:
    • Securely pack items in their original packaging.
    • Send to the address we provide with your RA number visible.
    • Allow 3-7 business days after we receive your return for refund processing.

You can always contact us for any return question at  glassessize@gmail.com.